Dashboard not appearing in Safari or Explorer

Dashboard not appearing in Safari or Explorer

In Safari browsers you might see the following error: "An error occurred while trying to authenticate you using Single-Sign-On. Please ask your administrator for assistance.". or you see this image.  


The reason this is happening is that Safari is blocking third-party cookies by default, so the JWT is invalid. This can be solved by changing the default configuration of the browser. 

In Safari, you can follow the instructions below depending on the version you are using.  
Safari version 5 or higher:

Safari

  • Open Safari
  • On the Menu Bar, select Safari  -> About Safari. (Figure 7)
  • The version number is located on the splash screen that appears.

Figure 7

 

Safari version 4 and lower:

Safari

  • Open Safari
  • On the Menu Bar, select Help -> About Safari. (Figure 5)
  • The version number is located on the splash screen that appears.

Figure 5

 

Enable Third Party Cookies (Safari 5.1 and later)

In some cases your browser needs to accept third party cookies for the website to work properly. This function is disabled as default in Safari 6.

To enable third party cookies in Safari please follow these steps:

Open Safari and in the top left corner of your screen click on Safari and select Preferences.

 In the preference window select the Privacy option, then unselect the the "Prevent cross-site tracking" and "Block all cookies" options 


 

Your browser should now accept all third party cookies.

 

Enable Third Party Cookies (Safari 5.0.x and earlier)

  1. Click on the Safari-menu in Safari
  2. Click on the Preferences... item in the menu - a new window opens
  3. Click on the Security icon near the top of the window.
  4. Under Accept Cookies the Always or Only from sites you navigate to must be selected.
  5. Save changes by clicking Ok

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