Marcos support.

Marcos support.

  • Alerts

  • Cameras: any takeover cameras, NVR that fail, issues

    • email group above, will involve rmarshall@marcos.com for RMA process

    • push to order cameras through Savi

  • Technician Installs

    • Up to franchisee

    • can utilize SNet or Savi's go to (Field Nation)

  • Setups

    • Stores are required to have a minimum of 4 cameras installed.

      • Under threshold, alert RMS

    • Main Requirement: camera over the register/front counter (loss prevention)

      • If camera above register down, store is required to replace

  • Troubleshooting

  • Final Notes

    • Status Reports

      • list of locations that are less than 4 cameras installed

      • list of locations still not integrated

    • 100% status

      • does not include International (the 9000 stores), Hoogland

    • franchisee cooperation

      • escalate to Ops, no response, send to Legal


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